Refund & Return Policy

Effective Date: June 2025

At PSP Health, we are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, we’re here to help.

1. Satisfaction Guarantee

If you’re not satisfied with your purchase, please contact us within 7 days of receiving your order to initiate a return or refund.

2. Eligibility for Returns

To be eligible for a return:

• The item must be unused and in the same condition that you received it.
• The item must be in its original packaging.
• You must provide proof of purchase.

Exceptions:

Certain types of items cannot be returned, such as:

• Opened or used products.
• Items not in their original condition, damaged, or missing parts for reasons not due to our error.
• Any item returned more than 7 days after delivery.

3. Return Process

To initiate a return:

1. Contact us at info@psphealth.co.za with your order number and reason for return.
2. Once your return is approved, we will provide you with the return address and instructions.
3. Ship the item back to us using a trackable shipping service.
4. Upon receipt and inspection of the returned item, we will notify you of the approval or rejection of your refund.

Note: Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Refunds

If your return is approved, we will process the refund to your original method of payment within 7–10 business days.

5. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us immediately at info@psphealth.co.za with details and photographic evidence. We will arrange for a replacement or refund at no additional cost to you.

6. Contact Us

For any questions or concerns regarding our refund and return policy, please contact us:

• Email: info@psphealth.co.za
• Phone: +27 66 245 4881 / +27 76 247 4408
• Address: 08 Sweet Thorn Street, Olympus Country Estate, Pretoria, 0081